Key DesktopStreaming Features
| Key DesktopStreaming Benefits
|
ChatLink™ enables our engineers and the users to immediately connect and chat in real time.
| Response time: Quick response time as you don’t have to wait for a network engineer to be on site
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ScreenSharing empowers the support
engineer to escalate the session as necessary to remotely view the user's computer and share mouse and keyboard control.
| Reduced Support cost: No minimum 2 hours billing charge, all calls are ONLY billed in 30 minutes increments |
File Transfer enables our support staff to send files to and from the user. Great feature to send and install service packs.
| Desktop Support: In addition to your servers, we can now access your DESKTOP COMPUTERS on the LAN, regardless of your network configuration
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HelpAlert™ customizable routing technology automatically sends user inquiries to TSI and notifies our support staff of all inquiries.
| Software Installation: The software is Web deployed and requires no pre-installation, no setup, no configuration and no reboot on our customer's computer |
Reboot/Reconnect enables the support engineer to restart the user's computer and automatically reconnect to the support session in progress.
| Secure: This data is encrypted using AES
128-bit encryption. Each session is recorded for post-incident security. Our privacy principles are TRUSTe compliant
|
Online Reports provide advanced
management and monitoring tools including real-time metrics and chat session logs.
| Online reports: Our customers have access to online reports that cover a wide range of data, including call-handling times, operator rating, session history, and response history
and session statistics. Reports covering
relevant statistics are provided via email.
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Interaction: chat-only option, view-only option, full remote control option.
| Resolution time: Increased customer and
employee satisfaction.
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